Cancellation and Refund Policy

All reservations are charged in full at the time of booking.
Reservations canceled more than 72 hours in advance of the tour time will be issued a full 100% refund.
Reservations canceled less than 72 hours in advance of the tour time are not eligible for a refund.
Rescheduling is permitted only with notice 72 or more hours in advance of the tour time.

Proper Documentation for Youth Participants

Youth participants (anyone under the age of 18) must have proper parental supervision and/or permission to participate in a Navitat tour. Please review our Participant Requirements including Requirements for Children. Youth who do not have the required documents will, for safety reasons, be denied participation in the tour.

Late Arrivals

Guests are required to arrive at least 20 minutes before the scheduled departure time. Tours depart on time. No refunds will be issued for late arrivals. If you fail to meet your appointment, we still incur all of the same expenses, and may have turned others away.

Weather Cancellations

Navitat operates rain or shine. Please dress appropriately. Rain jackets and/or pants are great! Due to their bulky nature, ponchos cannot be worn with our safety gear.
In the event of severe weather, such as lightning or sustained high winds, Navitat may cancel your tour prior to your scheduled departure time. Advance notice may not be possible. Weather cancellations are offered a rain check or a full refund.
Should severe weather occur while you are on the tour, Navitat may choose to discontinue your tour. Discontinued tours are offered either a full or partial "tour voucher" to apply to a future tour reservation. The amount of the tour voucher is based on your location on the canopy tour course at the time of tour discontinuation.